FAQ

Graves Gilbert Walk-In Clinic is designed to treat those who need attention quickly but don’t require an emergency room visit. An appointment is not required and Graves Gilbert is generally open longer hours than a primary care physician’s office. Graves Gilbert Walk-In Clinic is open from 7:00am until 7:00pm Monday through Friday and from 8:00am – 5:00pm on Saturday.

Generally, they can treat everyday injuries and illnesses, everything from colds, flu, sprains and strains. We provide immunizations, school and sports physicals and EKGs.

Graves Gilbert Walk-In Clinic is a provider for many major insurance companies, including Anthem, Humana, United Healthcare, CIGNA, Aetna, Bluegrass Family Health and all commercial plans in Center Care. Graves Gilbert Walk-In Clinic continues to seek provider status with major insurance providers. If you have questions about whether your insurance plan is covered, please contact Graves Gilbert Walk-In Clinic at 270.282.4556.

Yes, Graves Gilbert Walk-In Clinic does participate as a provider for Medicare.  We are also provider for all Medicaid services, including MCO products.  If you have questions about your particular plan, please contact Graves Gilbert Walk-In Clinic at 270.282.4556.

Graves Gilbert Walk-In Clinic discourages people from using our clinics as their primary care provider. Our clinics are intended to provide quick, immediate care for ailments and sicknesses in a convenient setting. We can provide referrals to primary care physicians.

Most everyone. Graves Gilbert Walk-In Clinic  is a solution for individuals ages 2 and older. Kids with a cough. Teenagers needing sports physicals, adults with the flu. Some have lived in town for years but can’t get in to see their primary care physician; some have just moved to town and have yet to establish a primary care physician; some are visiting from out of town; all are looking for high quality, compassionate care from someone they can trust.

We want your visit to Graves Gilbert Walk-In Clinic to be as quick and convenient as possible. To expedite treatment, please bring the following items with you:

• Driver’s license or picture ID
• Insurance card (if you have insurance)
• Payment for insurance co-pay or if you intend to self-pay. Payment is due at the time of treatment.
• List of current medications
• List of past surgeries and medical conditions
• List of any allergies

At your request, we’re happy to follow up with your primary care physician to ensure that you get the care you need on an ongoing basis.

Walk-in clinics like Graves Gilbert Walk-In Clinic fill a gap in the health care system created by two fundamental issues: increasing wait times to see primary care physicians and the cost and wait times for emergency room visits. According to the 2006 National Hospital Ambulatory Careʼs Emergency Department survey, more than 85 million ER visits (or 71%) were unnecessary. The patient did not require “emergency care” and could have been treated at a lesser level treatment facility. Walk-In Clinics impact is showing up in three critical areas: time, cost and quality.
How do urgent care centers and walk-in clinics compare with ERs and primary care physicians on wait times?
According to the 2009 Merritt Hawkins study, the average wait time to make an appointment with a primary care physician is more than 20 days. Patients with everyday medical issues are faced with two options: wait for that appointment, or make an unnecessary, costly visit to the ER. But the latter choice is not necessarily fast. The average Emergency Room visit lasts approximately 212 minutes. Graves Gilbert seeks an average visit time of less than one hour, and is a fraction of the cost of the ER.